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Customer satisfaction is important to us.
Order Cancellation
Orders can be cancelled only before dispatch.
Once shipped, cancellations cannot be accepted.
Customized orders cannot be cancelled after production has started.
Damaged or Wrong Products
If you receive:
- Damaged products
- Broken glass bangles
- Incorrect items
Please contact us within 48 hours of delivery.
Kindly share:
- Order Number
- Product photos
- Unboxing video (recommended)
- Description of the issue
Replacement
Eligible products will be replaced after verification.
Replacement approval is subject to inspection.
Refund
Refunds are processed only when:
- Replacement is unavailable
- The issue is verified and approved
Approved refunds will be credited to the original payment method within 5–7 business days.
Non-Returnable Items
We do not accept returns for:
- Customized bangles
- Saree matching orders
- Used products
- Products damaged due to customer handling
- Minor colour variations caused by photography or display settings
Contact
For return or refund assistance, please contact our customer support with your order details.